Job Description

About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve. All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy . AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process. About the Role: As a HR Consultant, you will drive people operations for designated small business clients on behalf of Gusto. In this role, you will excel in dynamic and challenging environments, applying your passion for developing and refining processes and practices. You will be skilled at leveraging cutting edge technology and systems to drive efficiency within the organization you support. About the Team: Gusto’s is growing and scaling! As our business scales and becomes more complex, we’re helping our clients in new and different ways to help them find success. Join our team to be part of our journey to support our clients HR needs.

Here’s what you’ll do day-to-day: - Lead the organizations you support to achieve People objectives, including attracting, hiring and onboarding great talent, developing and retaining staff, and achieving goals around helping companies stay compliant. - Influence business and talent initiatives that support short and long-term business goals, including driving practices that enable high performance and operational excellence. - Initiate and maintain effective communications with leadership and employees; provide coaching and guidance on matters related to performance management, offer feedback on style and behaviors to improve employee productivity and engagement. - Engage in strategic workforce planning by assessing organizational capabilities; identify competency and talent gaps, ensure development of people resources; and introduce succession planning. - Identify and translate current and future business needs into a comprehensive People Plans. - Provide organizational development support through interventions such as organization design, development solutions, leadership coaching, and proactive change management. - Serve as the primary point of contact for assigned clients. - Process and maintain client HR data, including employee onboarding and offboarding, help administer payroll, benefits, and other HR functions, and ensure clients stay up-to-date on HR regulations and compliance requirements. - Provide excellent customer service Here’s what we're looking for: - 4-8 years of HR experience as a People Operations Specialist and/or HR Generalist across various industries and scales. - Excellent communication skills, capable of clearly and concisely conveying information to employees at all levels. - Strong proficiency with cutting edge technology across the workplace and high level of comfort in quickly adopting new technology. - Proficiency with HR software, Google Suite, and modern productivity tools (Slack, Asana, Zoom, etc. ) - Ability to manage multiple stakeholders and competing priorities, demonstrating urgency and adaptability to changing business needs. - Significant experience with workforce analytics, using data and reporting to drive strategic decisions. - Demonstrated agility and ability to thrive in ambiguous, fast-paced, and dynamic environments.

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